To Tesla or not to Tesla?

I posted here a bit ago to help decide on what car we needed as a family. We settled on needing to replace both of our current cars (Honda civic coupe, Audi Q7). We want to replace with Audi with a Toyota Grand Highlander Hybrid, or maybe an Ioniq 9, or an ID Buzz in the future, but it’s out of budget right now. So now we are looking for a 5 seater SUV electric to replace the civic. Given how long Tesla has been in the game, it felt like a safe option, especially with a servicing center only 20 minutes from my house (not Tesla specific but, there are subsidized charging stations at my job! Woohoo!) We are looking into the model Y over the 3 as it has more storage space. Everyone with a Tesla tells us how much they love it, and everyone without one tells us the horrors. What’s the real deal? I am not 100% sold on it, I just want a safe reliable long range commuter car that can fit a car seat. The used ones I’m looking at from dealerships near me (not from Tesla directly) are pretty affordable. Edit: I knew this question would bring up a lot of emotions, I apologize! Really just trying to pick a car that fits our needs. Thank you all! Edit 2: on my last post I shared that we commute 80-100 miles a day, 4x a week, 80 mph highway driving and some back roads, and need to do daycare pickup and drop off. We will be getting a home charger for sure. We live in northeast USA so we have 6 months cold and snow and 6 months heat and strong sun. Occasional road trips planned and I absolutely hate getting gas and adding to my already long commute, hence our choice for an EV! If this helps